Ombudsman/Advocate Program

The Northeast Nebraska Area Agency on Aging Local Long-Term Care Ombudsman Program strives to protect the rights, dignity, safety, and quality of life of residents residing in long-term care facilities through advocacy, mediation, negotiation, and education. The primary goal of the program is to help residents help themselves. At times however, the Ombudsman will act on behalf of the resident. The local Long-Term Care Ombudsman Program works to improve the quality of life for long-term care facility residents by investigating and working to resolve their concerns as well as increasing the awareness of long-term care issues in the community. The Ombudsmen conduct business in a professional, unbiased, and confidential manner.


If you are interested in becoming a Volunteer Ombudsman/Advocate the requirements are:

  • Good verbal, listening, and writing skills
  • Experience working in volunteer programs
  • A minimum age of 19 years
  • A minimum of 3 hours per week in the facility
  • Successful completion of 36 hours of classroom training prior to placement with a facility, with 18 hours of additional classroom training annually.

Want more information?

If you would like more information regarding our Ombudsman Program please contact Rita Sparr:
(402) 370-3454 or (800) 672-8368